At Dream of Soul, we strive to provide you with the best shipping experience possible. Please review our shipping policy below for all the details regarding shipping timelines, charges, and processes.
Shipping Locations
- We currently ship our products within India.
- Certain areas may have limited serviceability; you will be notified at checkout if shipping to your location is unavailable.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Charges
- Standard Shipping: Depends on the listed shipping partners.
- Express Shipping (optional): Depends on the listed shipping partners.
Delivery Timeline
- Standard Delivery: 5–7 business days.
- Express Delivery: 2–4 business days.
Note: Delivery timelines are estimates and may vary based on the shipping location and courier service provider.
Order Tracking
- Once your order is shipped, you will receive a confirmation email or SMS with the tracking details.
- You can track your order using the link provided in the notification.
Undeliverable Packages
- If a package is returned to us due to an incorrect address, refusal to accept, or inability to deliver, we will contact you to arrange reshipping. Additional shipping charges may apply.
Shipping Restrictions
- Some plants/items may not be shipped to specific regions due to local agricultural or import restrictions. Please ensure compliance with local regulations before placing your order.
Damaged or Lost Packages
- If your package arrives damaged or is lost during transit, please contact us at dreamofsoul99@gmail.com within 48 hours of delivery with proof (e.g., photos of the damaged product or packaging).
- We will either replace the item or issue a refund after verification.
Contact Us
If you have any questions or concerns about our shipping policy, please feel free to reach out:
Prefer to speak directly? Reach out to us at +91-974-900-9202 during our business hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
We value your feedback and are always here to assist you. Thank you for being a part of the Dream of Soul family!