Refund and Returns Policy

At Dream of Soul, customer satisfaction is our top priority. We strive to provide high-quality handcrafted flower plants, gardening tools, and decor items. However, if you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • The product must be unused, undamaged, and in its original packaging.
  • Proof of purchase (order confirmation email or receipt) is required.

Non-Returnable Items

  • Perishable items such as live plants that have been watered, trimmed, or replanted.
  • Customized or personalized products.
  • Clearance or sale items.

How to Initiate a Return

  1. Approval: Our team will review your request and provide instructions for returning the item.
  2. Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
  3. Inspection: Once we receive the item, our team will inspect it to ensure eligibility.

Refund Process

  • If approved, your refund will be processed within 7-10 business days after receiving the returned item.
  • Refunds will be credited to the original payment method.
  • Shipping costs (if applicable) are non-refundable.

Exchange Policy

  • We offer exchanges for damaged or defective items.
  • To request an exchange, contact us within 7 days of receiving your order at dreamofsoul99@gmail.com.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, notify us within 48 hours of delivery.
  • We will provide a replacement or full refund, including return shipping costs.

Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • After 24 hours, cancellations may not be possible as items may already be in transit.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

We value your trust and aim to make your experience with Dream of Soul as smooth as possible. Thank you for choosing us for your home and garden needs!